Do Brant Access Consultancy or the client supply data to call?
Brant Access Consultancy subscribe to well known on-line databases that we are happy to use on your campaign OFTEN FOR NO EXTRA CHARGE. The data is kept updated and organisations can be targeted in specific geographical areas, business sectors, and of a certain size. The data is TPS (Telephone Preference Service) checked. Results & comments on companies/decision makers that are worth further contact are recorded on separate excel spreadsheets. Campaigns have proved successful using this approach, as data is fresh, decision makers are genuine and relationships develop.
Alternatively, we can call lists purchased/created by the client (500 contacts for a 35 hour project recommended). The benefits here are that companies cannot reject our call with a no names policy if we have up to date contact details. Plus, relationships may already be in place and time is used efficiently.
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How many calls are made, decision makers reached and results achieved?
On average a Telemarketer with Brant Access Consultancy make 100 calls a day, reaching 6-10 decision makers per hour, depending on contact status. Results vary on project type, but with appointment setting, our most popular assignment, 6-10 qualified appointments are usually made from a 35 hour campaign along with a similar number of leads.
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How is data protected?
Brant Access Consultancy has a policy to comply with the Principles of the Data Protection Act 1998 as listed on the Information Commissioner’s Office (ISO) Website. Plus, to adhere to the second area covered by the Act that entitles individuals to find out what personal information is held on computer and most paper records about them. We have a policy to comply with The Privacy and Electronic Communications (EC Directive) Regulations 2003, which are rules that govern how marketing by electronic means, such as by email or by telephone should be conducted. Finally, we have a rule to only use client details for their own telemarketing projects, unless otherwise agreed and we would be prepared to sign a NDA (non-disclosure agreement) should this be desired.
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How does Brant Access Consultancy charge?
50% of the total fee for a telemarketing project is requested before the agreed commencement date of the assignment. This is to guarantee payment for time spent setting up the campaign and time set a side for the project. The remaining balance of the total fee must then be paid within the stated payment terms (maximum of 14 days unless otherwise agreed). This covers all other costs, such as phoning & administration.
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Is the Client tied into a contract?
Brant Access Consultancy does not ask for commitment to a 12 month contract like many of our competitors do, with a 3 months notice period. Instead, we have a relationship built on trust and delivery. You are simply requested to commit to a minimum of an initial 1 week (35 hour) project. Further calling time can then be booked as required by simply booking at least a month in advance, to secure time for your next campaign.
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